Last updated: 9 March 2026
At Civilian Quest, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it. This policy applies to our website at https://civilianquest.com/.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following:
- Personal Identification Data: Name, email address, phone number.
- Delivery Information: Postal address for physical book orders.
- Payment Information: Transaction data processed securely via Razorpay. We do not store your card or UPI details directly.
- Usage Data: Pages visited, time spent, browser type, and device information collected through cookies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders.
- To deliver online course access and consulting services.
- To communicate with you about your orders, queries, and updates.
- To improve our website, products, and services.
- To run targeted advertising through Google Ads and Meta (Facebook/Instagram) platforms.
- To comply with our legal obligations.
3. Cookies
Our website uses cookies to enhance your browsing experience and to support our advertising efforts. Cookies are small text files stored on your device. We use:
- Functional Cookies: To remember your preferences and session information.
- Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics).
- Advertising Cookies: To serve relevant advertisements via Google Ads and Meta Ads.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.
4. Sharing Your Information
We do not sell your personal data. We may share it with trusted third parties only when necessary:
- Payment processors (Razorpay) to handle transactions.
- Delivery partners to fulfil physical book orders.
- Advertising platforms (Google, Meta) for targeted marketing.
- Legal authorities if required by law.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at info@civilianquest.com.
7. Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised date at the top of this page will reflect any changes. Continued use of the website constitutes your acceptance of the updated policy.
10. Contact Us
For any privacy-related questions or requests:
- Email: info@civilianquest.com
- Phone: +91 8446449881
- Address: Shivraj Bhavan, Malipura Chowk, Tilak Road, Akola, Maharashtra – 444001, India